Back to Case Studies

Generating a 26x ROI on Augment CXM in one year

  • 26X ROI
  • 44% Increase in sales conversions
  • 15 point increase in NPS

Generating a 26x ROI on Augment CXM in 6 months

Efficiency: It's in their DNA

Our client is a category-defining company that continually reinvents the world. First, they took a stagnant vacuum industry and turned it into a sexy product line. Then they did the same thing with fans. And again with hair dryers.

They have a knack for getting ahead of the game and out-innovating competition, and this thinking holds true for the customer support and sales team.

Selling and supporting in chat

When your brand deploys premium products, you are expected to provide a premium experience. Where someone may randomly swing by a Target to pick up a $50 Hoover, consumers are more conscious and thorough about purchasing this company’s product.

The company rolled out a comprehensive chat solution four years ago with Bold 360 and achieved amazing results. This increase in customer care, however, has associated costs. They wanted to maintain their rigorous customer program - but wanted to increase the efficiency of the program.  

Want to get the whole case study?

Enter your info below and we'll send it right over! 
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.