Never lose a customer again

Augment your contact center with AI to predict the happiness of your customers in real-time, and turn negative situations into positive outcomes

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Real-Time Customer Experience management

Manage your customer's digital support experience from one platform

Our Customer Experience Management (CXM) platform allows you to monitor your brand's workforce in real-time and intervene when needed, ensuring every customer of yours receives a world-class experience

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We've supported

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Foutune 500 customer interactions with:

Real-time Coaching

Alert a manager as a customer's predicted NPS or CSAT begins to drop, and bring them into the conversation to train the agent and ensure a positive outcome

  • Customer saving alerts
  • 1-on-1 coaching

Agent Assistants

Augment your agents with state of the art artificial intelligence allowing everyone to execute as well as your top performers

  • Chat assistants
  • Product lookup integrations

Actionable Insights

Automatically identify the groups of employees and key moments that are leading to the biggest drops in NPS/CSAT to help managers determine where to focus their time to drive improvements

  • Focus on what matters
  • Identify opportunities

We integrate with your favorite platforms

Don't just take our word for it

“With Augment's real-time tools, I have changed the way I manage my workforce to deliver happier customers”
Jamie Young
Senior Director of Customer Experience at Dyson
“Our agents really love using the product.”
Andy Larisch
Director of Digital Messaging at Clearlink
“I haven't taken Augment CXM off of my browser for 2 months.”
David Lewy
Senior Vice President at Knoah Solutions