Never lose a customer again

Augment your contact center with AI to predict the happiness of your customers in real-time, and turn negative situations into positive outcomes

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Real-Time Customer Experience management

Manage your customer's digital experience all from one platform

Our Customer Experience Management (CXM) platform allows you to monitor your brand's workforce in real-time and intervene when needed, ensuring every customer of yours receives a world-class experience

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We've supported

Foutune 500 customer interactions with:

Real-time Coaching

Alert a manager as a customer's predicted NPS or CSAT begins to drop, and bring them into the conversation to train the agent and ensure a positive outcome.

  • Customer saving alerts
  • 1-on-1 coaching

Agent Assistants

Augment your agents with state of the art artificial intelligence allowing everyone to execute as well as your top performers

  • Chat assistants
  • Product lookup integrations

Actionable Insights

Automatically identify the groups of employees and key moments that are leading to the biggest drops in NPS/CSAT to help managers determine where to focus their time to drive improvements

  • Focus on what matters
  • Identify opportunities

We integrate with your favorite platforms

Don't just take our word for it

“With Augment's real-time tools, I have changed the way I manage my workforce to deliver happier customers”
Jamie Young
Senior Director of Customer Experience at Dyson