Never lose a customer again

Give your team real time visibility into customer conversations and improve your customer experience

Manage your customer's digital experience on one platform

The Augment Customer Experience Management (CXM) platform allows brands to monitor their workforce in real-time and intervene when needed to make sure every customer receives a world-class experience

Instant Coaching

Turn QA on its head, with Augment your managers and team leads can see the moments where customers are about to leave a bad survey before the conversation ends and step in to coach agents in real-time, never leave a customer dissatisfied again

Real-time Alerts

Get alerts before your customers take the conversation to Twitter and prevent social fallout from happening in the first place

Actionable Insights

Automatically identify the groups of employees and key moments that are leading to the biggest drops in NPS/CSAT to help managers determine where to focus their time to drive improvements

"With Augment's real-time tools, I have changed the way I manage my workforce to deliver happier customers"

Jamie Young

Senior Director of Customer Experience

Connect to your favorite customer platforms

Find out just how easy it is to augment your team