Augment your contact center with AI to predict the happiness of your customers in real-time, and turn negative situations into positive outcomes
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Our Customer Experience Management (CXM) platform allows you to monitor your brand's workforce in real-time and intervene when needed, ensuring every customer of yours receives a world-class experience
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Augment your agents with state of the art artificial intelligence allowing everyone to execute as well as your top performers
Automatically identify the groups of employees and key moments that are leading to the biggest drops in NPS/CSAT to help managers determine where to focus their time to drive improvements
Alert a manager as a customer's predicted NPS or CSAT begins to drop, and bring them into the conversation to train the agent and ensure a positive outcome
“With Augment's real-time tools, I have changed the way I manage my workforce to deliver happier customers”
“Our agents really love using the product.”
“I haven't taken Augment CXM off of my browser for 2 months.”
