Here's what we're thinking about

6 Customer Experience (CX) Software Products That Will Take Your Business to the Next Level

Consumers are willing to spend as much as 13% more for products and services when they have a great experience. Make sure you're ahead of the game with these solutions.

Read Story

The growth of customer experience management (CXM)

There is a shift in the market. Sellers used to have all of the power. But in the age of social media, product reviews, and lower switching costs, CXM is starting to rise.

Read Story

Leveraging Digital Customer Support to Provide Exceptional CX

Forward thinking companies have shifted their business model to accommodate these new, digital, customer expectations.

Read Story
Nathan Pitzer
Measuring Experience

NPS vs CES: How to Tell the Difference Between "Delighting" Customers and "Making it Easy" on Them

Both the net promoter score and customer effort score are effective metrics for estimating customer loyalty. But which one should you be focusing on?

Read Story
Nathan Pitzer
Measuring Experience

Leveraging customer experience to drive marketing

Managing your customer's experience is one of the best ways to drive word of mouth marketing.

Read Story
Nathan Pitzer
CXM

Stay up to date with the future of CXM

No one likes spam. So don't expect any from us :)